What is your return policy?
ALL UK RETURNS COST £3.50 WHICH WILL BE MADE PAYABLE BY THE CUSTOMER.
THE RETURN FEE FOR US/EU ORDERS VARIES DEPENDING ON WHERE YOU LIVE.
We are happy to accept returns within 30 days. If 30 days has passed, unfortunately, we are unable to accept your return.
To be eligible for a refund, your item/s must be returned in the original condition, unworn with tags attached.
Once your return is received, it will be inspected by our returns team. If your item/s are not in the original condition, damaged or missing parts for reasons not due to our error, we must reject your return and we cannot process a refund.
Unfortunately, we do not offer exchanges. If you need a different size of an item, you will need to return it and place a new order.
How to return
Please register your return through our online returns portal:
If you do not wish to use our online returns portal, you can also send your return to our warehouse address below:
4th & Reckless
Active Ants UK
Unit 1, 26 Liliput Road,
Brackmills Industrial Estate
Simply write your order number, name, address and reason for return on a piece of paper enclosed with the products. Please ensure you retain proof of postage just in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return.
We kindly ask that you allow 10 days from the date your return reaches our warehouse for your refund to be processed. If you still haven't received your refund in the given time frame, please contact us at email@example.com and we will look into this for you.